Returns Policy

We have a 14 day return policy in accordance with GOV.UK -

Which means you have within 14 days of receiving your goods to notify us that you want to return your order. You then have another 14 days to return the goods if you need extra time.

Please visit https://www.gov.uk/accepting-returns-and-giving-refunds for information on when you have to offer refunds and accept returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at stu@pokestus.co.uk

Items sent back to us without first requesting a return will not be accepted.

Return postage must be paid for by the customer and our P&P charges will not be refunded.

PokeStu's can not be held responsible for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted orders.

You can always contact us for any return questions at stu@pokestus.co.uk

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We will not refund P&P charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.